The Golden Rail Video, LLC. Anti-Spam Policy
(Last updated January 15, 2003)

Golden Rail Video is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy.  Golden Rail Video will occasionally update this Anti-Spam Policy.  When it does, Golden Rail Video will also revise the “last update” date at the top of this Anti-Spam Policy.  For changes to this policy, Golden Rail Video will notify you (the customer) by placing a notice on its web site home page.

1. What is Spam?

Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient.  It is intrusive and often irrelevant or offensive, and it wastes valuable resources.  Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship.  Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.


2. Reporting Spam

If you believe that you have received spam from or through Golden Rail Video's facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to abuse@goldenrailvideo.com.  Please provide any other information that you believe may help us in our investigation.  Golden Rail Video does not investigate or take any action based on “anonymous” spam complaints.

3. False Spam Complaints

Golden Rail Video supports the efforts of various organizations working to responsibly eliminate spam activities.  However, if an individual has opted-in to receive email from Golden Rail Video, and then falsely or maliciously files a spam complaint against Golden Rail VideoGolden Rail Video will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.